Ark Health Club

Negative experience: This place has been closed since 2024

Negative experience: Went to the pool absolutely disgusting cold so was the jacuzzi and the sauna and steam room were below average and not clean at all. The people at the reception are lovely.

Fantastic experience: Jennifer is so brilliant, professional and sweet I feel soo much better after her message.

Negative experience: Spa and pool, something is always broken! Shower room is full of mold. Air conditioning in the gym and the charging rooms hasn't worked in years.

Positive experience: Swimming pool water isn't heated enough.

Positive experience: Pool small but still OK for swim. Sauna small bit can lie down. Steam v good. Not tried gym. Improve by insisting use of towels in sauna - unpleasant to sit in other people's sweat. Got worse since towel charge started. Overall much MUCH better than Crowne Plaza.

Positive experience: Enjoyed the facilities here and spent a good three hours using swimming pool, sauna, steam room and jacuzzi.

Negative experience: Today I went to the ark health spa at the radison blu hotel with my sister as we had been referred by a friend. When we pitched up we asked could we please have access to the spa for the day the lady replied with - we needed to be a member and no longer take customers who walk in. So we went outside in the awful rain and thought we will go online and see if we can become a member which we found out we could for £18 so that’s what we did. The lady on the desk clearly was not helpful enough to just tell us from the start that we could become a member online and pay £18 to access the spa, that information would of been more helpful for us! But when we did become a member online and get our code the young guy on the desk was really nice, polite and helpful. When finally accessing the spa there was no changing rooms for privacy of woman or no locks for the lockers to keep your belongings safe which I thought wow I have just paid £18 in here to not have my belongings secured or have some privacy when getting changed which I think is not acceptable! The spa itself was basic but nice although the winding stairs to go down to the pool were super old it felt like walking on stones on your feet and the jacuzzi and the pool was barely luke warm.

Positive experience: Staff very friendly and facilities are good

Fantastic experience: Great facilties and staff

Fantastic experience: I joined when I moved to Liverpool, I started getting my beauty treatments done with Jen. She does my eyebrows perfectly , communicates well and is extremely clean and professional. She is a eyebrow queen

Fantastic experience: Decent gym, could use a hotter tub and none of the extras such as hydro pool sauna/steam. But it’s a nice club and the staff have been really friendly

Fantastic experience: Excellent! Friendly staff, everything you need is in the gym and studio room and I found the steam room, jacuzzi and pool relaxing

Negative experience: Very Poor management

Fantastic experience: Had a lovely swim this afternoon and have been in gym 4 times since reopened. Top class staff and facilities.

Fantastic experience: I use to go the Arland now I thinking going back love it the gym and the the pool staff were very friendly and they were there if you need any. I wood not go any were ells

Fantastic experience: Good gym facilities, only fault is the lack of ventilation in the men's changing room. Gets very hot during summer

Negative experience: Attended a spa day for Valentine’s Day. Was really disappointed. No spin dryer in changing rooms or plastic bags, was told if I asked downstairs at reception they would give me one, which they did after dripping water all down the stairs which created a slipping hazard.was told they don’t put them in because people steal them? Pool very dated and dark, pool water was cloudy and cold, jacuzzi water temp was same as pool cold. Sauna was fine. Steam room again cold with no steam, slippers provided not safe on pool area. Not very clean overall and wouldn’t go again. Treatment was ok ? Although you can use the facilities all day, as we had to arrive for 9.45 and our treatment was for ten it was all rushed. Staff not very friendly and a little like in out next please. We then had to get dressed and go next door for the afternoon tea, staff again asked for our proof of purchase, no communication with spa? The sandwiches were dry and filling not worth talking about. Overall experience poor and expensive as cost to park was £18 not worth the money and wouldn’t go again. Needs a total revamp oh I forgot no shower gel or soaps in changing room. The 1 star is for the cake otherwise would rate at all.

Fantastic experience: Nice place, cheap and different from the others! You can enjoy and relax at the same time!

Positive experience: Best between 2 pm and 5 pm

Fantastic experience: Lovely swimming pool and steam room

Fantastic experience: Best staff & Health Club in the UK

Negative experience: A great disappointment for a new mummy with her 20 months old son as we were not allowed to enter the gym. Staff did not show any intention or good will to help. Thankfully there are plenty of other gyms around.

Positive experience: I had an appointment for a manicure on Saturday, 09/12/2017. When I came to the Spa that day, I was told that there had been a booking mistake and no therapist was available for my manicure. I can understand that things like this happen. What I did not understand was how this mistake was handled. I got no explanation for why there was no therapist available/ why the booking was not in the calender. Furthermore, I was neither offered any form of compensation, nor an apology. Regarding the latter I was actually quite shocked. I work in customer service too and would never send a customer away without an apology when the mistake made was obviously not the customers fault. I received an answer after eight days.

Fantastic experience: Not a large gym but has everything you need! Pool area is lovely

Fantastic experience: I love the pool and steam.. And the staff are always happy to help. Keep up the good work guys..

Positive experience: I like the pool and instructors who care about you to do everything properly and carefully. The atmosphere is quite nice, I don't like the conditions of locker rooms.