Body Renew Alaska

Experiencia positiva: Good gym, mets my needs, could be improve by placing a scale in each locker room (some do not wish to weigh in publi or with clothing on) , 3, 4 ,5, and 6 elliptical are not functioning properly ? batteries. Showers could be improved. Cleaned more frequently and a nonslip mat placed just outside of shower. Tiffany and another male desk attendant are super friendly and a joy to talk to. Thank you for any attention this note stimulates. Also like the user setting on tanning boths.

Experiencia negativa: Great gym equipment, unfriendly staff member. Felt degraded walking into the gym multiple times. Strongly considering to change gyms just because front desk staff member treats my guests and I horribly. Thought it would be a one off issue, since everyone has those days - nope, just who she is.

Experiencia fantástica: Allison isthebomb.com. She has great customer service and she will definitely make you laugh.!!

Experiencia fantástica: Great gym!

Experiencia fantástica: An awesome gym! Great staff and equipment is very good quality.

Experiencia fantástica: I really enjoy this place! People are kind, place is clean, and machines are easy to use. Love this place.

Experiencia fantástica: Allison was an amazing help getting started with a membership

Experiencia positiva: Convenient location and hours

Experiencia fantástica: Sydney is amazing and very welcoming!!

Experiencia fantástica: This place has got to be the best gym in anchorage ! There is so much options when it comes to cardio or weight lifting. The people at the front are the best as well like Sydney!

Experiencia fantástica: Nice place! I like Allison Ness’ smiling face!

Experiencia fantástica: I love everything about BR!

Experiencia fantástica: Great atmosphere, clean facility, and friendly staff!

Experiencia fantástica: I love body renew. The people that work here are nice and easy to talk to. And the equipment is in good working order.

Experiencia fantástica: Been working out here for several years and love it here!

Experiencia fantástica: Machines are fairly free so I’m in and out, just how I prefer it.

Experiencia fantástica: Staff and people are nice, good selections of machines. Well organized and clean gym

Experiencia fantástica: fun

Experiencia fantástica: Love this place

Experiencia negativa: Editing my review due to recent experiences. It looks like they no longer provide paper towels and cleaning spray to clean off the machines after/before using. Please continue to provide this, no one wants to use a machine with someone has sweat all over it additionally I noticed some machines could use some more maint. A lot of the handles on some of the machines come loose and/or have been rotated in the wrong direction which makes it uncomfortable to use. You have to adjust them all the time, could be resolved. I will update my review again if i see the quality improve.

Experiencia fantástica: This is a great gym that I used for 2 weeks during the academic winter break. The short term membership and friendly service were just what I needed. Thank you.

Experiencia positiva: Nice gym overall. A variety of good equipment and rarely crowded. They could rethink the cleaning schedule. Early morning exercisers must breathe heavily perfumed floor cleaners and endure loud vacuums, mostly between 6-7 am. The cleaner is super nice and very polite. Bathrooms could use more attention, as they are often without soap and paper towels. The workout floor also is often without cleaning material. The 28 day free workout pass isn't free. It costs $75. The lighting in the bathroom could use some help. It's difficult to put on makeup in front of the mirrors. The cardio equipment is plentiful but lots of machines are broken. The TV channel choices could be improved. The only working elliptical is stuck watching adult cartoons. I like that there's a row of treadmills that face the window. This could be a five star club with a little attention to details.

Experiencia negativa: This place is absolutely disgusting The men's urinal hasn't been cleaned in weeks. it's called dried up urine all over and heaven knows what else. The handicap stall has been broken for 6 months. Not sure why they haven't fixed it. This has to go against some disabilities code. Only 2 sinks of the 5 work. And the ones that don't have dried up soap and hair all over them. And this is just the issue with the bathroom. This place used to use paper towels and cleaning spray. I recommended they switch to washable cloths to be more eco friendly, instead they switched to disinfecting wipes which are largely made of non-recyclable plastic. They hardly ever fix their equipment. The benches have broken supports, the assisted pullup machine needs new wraps, the grip on the calf machine is worn down, several treadmills have been out of order for months. I will be cancelling my membership and looking for a new gym. I've excused a lot of things from this company ever since they've gotten new owners, but all this plus charging $80/month, you would expect to at least get a clean toilet out of the place. Good riddance. Stay away.

Experiencia negativa: I signed up online and went in for my first visit and man this gym is dirty. They need to hire a full time cleaning crew and if they have one already its time to find a new one. I will be switching back to my old gym. They have a lot of equipment here for sure and its big, but goodness it needs to be cleaned BAD.

Experiencia fantástica: Me and my sister had a great first experience and Chris was absolutely lovely and informative!

Experiencia fantástica: Great staff. Chris is awesome. Have all the equipment most people will need.

Experiencia fantástica: Chris was fantastic. I returned after a year off for personal reasons. He made the sign-up process very simple for me and was genuinely caring. He listens to needs and tries to meet my expectations. If you're thinking about switching to Body Renew, definitely see Chris. His jokes will keep you entertained too. I would rate him more than 5 stars! -Birgittah

Experiencia fantástica: Body Renew near Diamond, in Anchorage is very clean. There are wt. machines with multiple units. Therefore if the one you are wanting to operate is in use, most likely there is another one available. There is quite a bit of equipment ; free weights and kettle bells, etc. Zumba classes are offered. The locker rooms are kept very clean. There is a sauna and tanning room. Best of all is the staff, from the front desk and throughout the facility. They are all wonderful; professional, polite, kind, friendly and extremely helpful! I have interacted with several of the trainers on a regular basis and I cannot begin to say enough good things about them. They are knowledgeable. They know what they are doing and provide great guidance and training geared to your need. Join, join, join. Specials are offered often. I really enjoy going to Body Renew!

Experiencia fantástica: I came in for a work out and Chris was absolutely polite, the front desk was very welcoming also. His energy was just great and made me want to start working out right away! Chris gave us a wonderful tour and let us know about each plan, he was also very understanding because we were not sure what plan we wanted to go with but he gave us a set time and let us know they would be able to work with our availability which was great for us.

Experiencia fantástica: I came in for a tour and was not sure of getting a membership or any plan yet. I met with one of their fitness coach’s Chris and he sold it immediately! Great personalized fitness plans to fit any different individuals. Very great service overall.

Experiencia fantástica: Such a nice gym! Chris was super friendly and helpful with any questions I had when signing up. Loved the tour and amazing customer service!! Excited to start coming here regularly!

Experiencia fantástica: Very clean and nice atmosphere with great staff!

Experiencia fantástica: Chris L is a fantastic dude! he was very fun to talk to, and he was very helpful when setting up my membership. 10/10 service

Experiencia fantástica: Best gym ever. Clean, friendly, and gets the job done

Experiencia fantástica: I’ve been at Body Renew a little over a year now. BR is different in that you feel recognized and valued. All the staff is so accommodating and friendly! The community within the gym is wonderful. I have developed several friendly connections which again enrich the experience, making it fun to celebrate fitness wins. BR has everything you would need to meet your fitness goals without an inflated price. The establishment is recently under new management. You can tell they are very driven to improving the experience and I look forward to watching what they create. Special shout out to Morgan and Jay for making my overall experience within the gym so amazing. Thank you Body Renew!

Experiencia fantástica: Very friendly staff and welcoming experience for first time members

Experiencia fantástica: Awesome service!

Experiencia fantástica: Get place got me set up fast for a week pass as I’m always traveling through anchorage. Awesome gym good service!

Experiencia fantástica: Very friendly and answered all the questions. Made sure my key worked before leaving without any issues. 10/10 appreciated

Experiencia fantástica: This gym is loyal to their customers, favorite gym in Alaska

Experiencia fantástica: Great gym! Very nice employees as well !

Experiencia negativa: Had a first visit scheduled today with Chris L. Waited outside for 20 minutes while someone let us in and said that they don’t have any staff today… Chris no showed and wasted my time today.

Experiencia fantástica: GREAT GYM!! Body Renew has got a clean, modern facility with a great selection of equipment for strength training and cardio, making it easy to stick to my routine. The staff/trainers are pretty chill and help you reach your goals. For the pricing it’s a solid gym that keeps me renewing my membership month after month.

Experiencia fantástica: Very friendly staff and very clean location. Chris is awesome. Walked me through everything I needed.

Experiencia positiva: This gym is conveniently close to me & I love that u can get a membership that allows 24 hr access. New staff is nice & welcoming. I appreciated when i mentioned the gym needed new mats to my trainer, the same week we got new mats...maybe a coincidence, but way over due from previous management. I also love how there are not many people, so it almost feels like you have the whole gym to yourself. I do feel the gym can improve on floor cleaning. I find clumps of dust bunnies from time to time and when stretching next to a treadmill, I find dirt on the floor from the treadmill belt. Per an environmental stand point, i don't like all the paper towels they have for wiping down machines. I wish they used washable rags, which wld prob b cheaper for them in the long run. Even though i have the most expensive membership, I do like the perk of bringing a friend for free. My husband came with me to the gym last week. Oh & another area of improvement is offering exercise classes, not just zumba for the price I pay.

Experiencia positiva: Dierdre at the front desk is the most welcoming and helpful ever, she always greets you with a smile and has made my experience at the gym the most pleasant I’ve ever had!

Experiencia fantástica: Great environment- Chris is amazing! He helps me with specific workouts with correcting my form and giving me ideas of ways to incorporate cardio since I don’t like to run. Good listener, knows what my goals are so he can help me achieve them. Very informative and supportive.

Experiencia fantástica: Come get a good workout in any time any day great place and atmosphere

Experiencia fantástica: good variety of equipment!

Experiencia fantástica: Love this place! Came here when I was visiting family. The gym has plenty of equipment for your workouts! Very clean and staff is friendly/helpful.

Experiencia fantástica: Friendly knowledgeable staff who strives to provide their customers with an excellent experience. A full array of gym equipment to train at every level of fitness which is hard to find at competing chain gyms. Keep up the good work!

Experiencia positiva: I love this gym as does my wife unfortunately we live on the other side of town so we don't get to go here often regardless highly recommend especially if you live on this side of town

Experiencia fantástica: Dee is awesome and her team is amazing ! Hit them up for a good workout

Experiencia fantástica: Chris was phenomenal starting my first workout getting me back in shape!

Experiencia fantástica: Love this gym! Wouldn’t cancel if I wasn’t moving out of Alaska!!

Experiencia negativa: I’ve been going to body renew for about 5 years now. Pros: they have great gym equipment. They are open during hours that work for me. Members and trainers are pretty friendly. Cons: I’m growing increasingly frustrated with the same issues. I can only be so understanding of the circumstances. These are ongoing issues that are not being resolved. The gym is dirty. For example, trash cans are always full. It’s dusty and there’s hair and toilet paper on the floor. The sinks are rusted and only 2-3 of the 5 sinks work in the women’s locker room. There’s no hot water and a less than motivating sign about “cold water promoting circulation” was posted instead. I think members would much rather an ETA for when this issues be fixed. There’s always a shower running water and pooling large puddles on the floor. The staff at the front desk are unprofessional. They either seat at the desk with their cellphone in their face and knees to their chest or they are no where to be found (or when you do find them, they are off chatting with their boyfriend/crush, following them around). Before, you’d be greeted and told goodbye with a smile and from staff who wore uniforms/looked professional. The BR ride classes just disappeared. So there’s two rooms (daycare room) just sitting, not being utilized, but trainers have to conduct their group classes where everyone else is working out? I don’t think that’s fair to the members or the trainers. The quality of this gym is going down hill and I’m at the point where I’m deciding whether to go somewhere else for my workouts. I mean, seriously. I could pay less and get more by going to planet fitness. They used to be better. There’s a real lack of care, professionalism, and quality. It’s so sad.

Experiencia negativa: Equipment is good. Unfortunately just found out they have been charging me for the last two months even though I haven't been since finding a gym closer to my house. Currently disputing those transactions with my bank and will be paying body renew a visit to see if I can recoup my money. It's a shame b/c other than the shady business practices it's a good gym. Edit: they have continued charging me. This time at a rate of ~1 month every two weeks. I'll be changing cards with my bank, continuing to dispute their transactions & may very possibly be in contact with legal council in order to try and recoup my lost money. DO NOT TRUST THIS BUSINES!

Experiencia positiva: He works our tail off and is always here!

Experiencia negativa: It is impossible to cancel membership!! Was told to fill out a form for the cancellation process. Did that months ago but they continued to charge us each month. They recently just charged me $69 for the month of August so I called about this and was told our cancellation form was never processed! We were told to come in and fill out another form. It’s unuclear whether or not they will give us a refund, at least for the month of August.

Experiencia fantástica: I’ve been training with Dragan Manev for three years, and I can honestly say he’s a fitness magician. Not only does he whip up workouts that perfectly match my goals, but he’s also a scheduling wizard—always accommodating and patient. If you’re looking for a trainer who makes every session count and never makes you feel like a broken record, Dragan’s your guy!

Experiencia fantástica: I’ve been training with Dragan for almost a year and I really love it! The workouts are challenging yet fun and rewarding. Would highly recommend!

Experiencia fantástica: Great staff and excellent personal training! Rarely have to wait to use a piece of equipment.

Experiencia negativa: Great gym in terms of equipment, however, the staff, particularly the younger receptionist girls who I will not name, we’re not impressive to say the least. I’ve overheard numerous malicious comments about me via other friends who go there criticizing my clothing and other things (Some of which I’ve never spoken a word to) and I also felt like I was on my own to figure out how to freeze my membership and get that sorted. 3 months into my membership it started to feel like a hostile place. Great gym, not-so-great experience with a few staff and receptionist.

Experiencia negativa: South Anchorage Body Renew front desk employee Jozzlynn doesn’t know how to do her job right. We tried to cancel our membership but she tells us go all the way to Muldoon location just for them to tell us the same thing. We had to drive back to the south location just for her to say they had no receptionist but somehow proceeded to cancel our membership anyway, when she could’ve done it in the first place. Body Renew suck they lack on information about their memberships and guests policies. What’s worse different locations has different policies and regulations. Muldoon said we can get a refund 3 days after purchasing the membership, however the lady at South said we can not get a refund at all and it only has been 2 days, which one’s true? Management get everything straight, poor communication and a lot of misunderstandings. Hopefully we get a refund. People search on good and affordable gym membership BR is not for you. Waste of time and money.

Experiencia negativa: Paid just under $80 up front for the first month and was told I wouldn't be charged again until the end of the month. After the first month you're then charged $37 every two weeks, it's only been 3 weeks and I already got another charge on my card... it was for $57. Really frustrating to see this especially because the bikes weren't working for the first two weeks of my membership (and that's the only thing I was planning on using here). This place is owned by a money-grubbing dirt bag. AVOID GETTING A MEMBERSHIP AT ALL COSTS!! I think I'll have to cancel my membership now, and from the what previous reviewers have said about predatory cancellation fees, I have a feeling there will be problems when I go to do that. Wish I had looked into this place before forking over any cash. 0/10, hope this place crumbles and the owner suffers the consequences.

Experiencia negativa: An absolutely terrible gym that will continue to charge your account even after canceling your membership. Their services are inconsistent, their place is not welcoming, and the place is not clean. Their staff are not helpful at all and all they care about is getting your money. I’d recommend going to any other gym in town than this one.

Experiencia fantástica: One of the best gyms in town. Clean, Friendly staff and great equipment. The vibe is great overall. Would recommend 100%

Experiencia negativa: Why y'all gotta be so secretive? All I called for was training rates and membership option information and was basically refused anything until I came in in person to visit. I guess I'll go spend a lot more around the corner at the Alaska Club because your customer service is terrible and people you have answering the phone are like shady used car salesman.

Experiencia negativa: Customer service is subpar, honestly. Not the first time I’ve had issues getting a hold of someone. I finally got someone to pick up, but when I did the gentleman on the phone was super abrupt.

Experiencia negativa: If you want to step in semen in the tanning booths this is a good place to choose, the owner doesn’t seem to mind & when you want to downgrade not to use them anymore he wants to charge you as if it’s a huge deal to change it, sighs like a lazy teenager when would even ask him to fire it up. Too expensive for what you get

Experiencia fantástica: I have been a member of body renew for nearly 3 years and it has been a great experience. I enjoyed all of the group classes and personal training options. Unfortunately, I recently had to cancel my membership as I am relocating out of state. Contrary to other reviews, my cancellation submission went smoothly. I have loved the management team at the Old Seward location. There is such an awesome, fun atmosphere with people who obviously love fitness and helping others. I'm going to miss those guys!!! I highly recommend body renew, especially the Old Seward location, to anyone interested in pursuing personal fitness goals.

Experiencia fantástica: I'm one of those people who don't need a huge gym with all the useless benefits such as a tanning machine, or a cafe' in the gym, I wasn't even expecting so so much in BR, it was a nice surprise to find the extra room to do stand still workouts. It's a pretty awesome gym, cheap too. Highly recommend BR.

Experiencia fantástica: Cleaniness is good. Right now I don't see any broken down equipment. I normally go in the evenings so I don't see a lot of the staff. Some of the stuff in the locker room gets left behind and left for days. This should be put in a lost and found or tossed.

Experiencia negativa: These guys are never around. Never answer the phones. The access to get in never works

Experiencia positiva: needs more benches, more squat racks, and deadlift/powerclean/snatch platforms

Experiencia fantástica: I’ve been waiting until I’ve been at the gym for at least 3 months. Probably the cleanest gym I’ve been to in Anchorage, and I love that even when it’s packed there’s still other equipment to use to get a good workout in. I like that Body Renew is open until 10pm so it helps with my busy schedule! And honestly, if you haven’t tried Michelle’s cycling class you are missing out!! Her classes push you & keep you coming back. Especially with her fire playlists! I can’t wait to try some other group classes that Body Renew offers. I saw other reviews about the billing aspect of Body Renew and honestly have had no issues or concerns about it.

Experiencia fantástica: Super clean, brand new equipment, welcoming atmosphere, they have everything you need to get a great workout in

Experiencia fantástica: This is a great gym. I'd highly recommend it considering the cost!

Experiencia fantástica: Clean and uncrowded. Nice equipment and friendly staff.

Experiencia positiva: I think the owners could do a better job with updating the treadmills and the downstairs weight equipment. Additional group classes each day would be great. They used to offer them daily but then removed them. It appears the gym is more interested in its members putting more money into purchasing individual trainings versus group trainings.

Experiencia fantástica: The staff is great! I do my thing and am glad to belong to this place.

Experiencia fantástica: I have been with Body Renew for years and I am so grateful for them! I have had great trainers and access to great equipment. Nick, the manager at the South location, has always been great and helpful with anything I have needed.

Experiencia fantástica: Nice place but not in my budget, cost more than the Alaska Club and has less to offer

Experiencia fantástica: staff were more then helpful and willing to help with my needs

Experiencia fantástica: I enjoy body renew, I especially enjoy the Eastside location. I can go in there and get a great workout in. It's rarely busy and let's me get to work. The Southside is great for its classes. Depending on what I'm looking for in a workout I know I can find it at Body Renew

Experiencia fantástica: Great gym!

Experiencia fantástica: I’ve been a member at Body Renew since 2015. I’ve found friends in both the trainers and other members by doing classes. Nick and management have always been really helpful and responsive. I love being a part of the Body Renew community.

Experiencia fantástica: I’ve been with Body Renew since 2015 and I absolutely love them. Even when I moved it was super easy to transfer my membership to my new home location. I unfortunately fell on hard times and needed a break and recently decided to cancel my membership. Body Renew was amazing to work with. They tired everything to make sure I was okay and tried to get me to keep my membership but in such a good way and not harassing like some places. When I get myself better situated I will definitely return to them. The only thing I wish they would do is bring back their 24hr hours. It was really nice to go around 1am and enjoy the complete quietness and workout in peace. But other than that I would highly recommend Body Renew!

Experiencia fantástica: Good facilities, clean, organized, nice variety of equipment. The classes and instructors are very good, friendly and present a challenging and interesting variety of exercises with different goals. You can just be starting out or a 5 day a week workout drone and still get something out of the sessions.

Experiencia fantástica: Shawn is my trainer and he's the best!

Experiencia fantástica: There facility is extremely clean. The staff there are very helpful and are ready to help. They have a nice variety of equipment. And when I wasn’t coming for a little bit they sent me a text offering me a free session to help me get back on track with working out. I enjoy working out. And the staff are all amazing. Thanks body renew for being such a good gym

Experiencia fantástica: I have been a customer of Body Renew for a few years and I love it!! What a great group of instructors and the facility is pristine. Thanks!!!!

Experiencia fantástica: Positive: Communication , Professionalism , Quality

Experiencia negativa: I have called this gym regarding my bill and they NEVER pick up. I am very disappointed

Experiencia positiva: 2/20/21 Saturday Morning. Myself and a lot of other people have pulled up to use the gym at said open time 7:00am. There appears to be NO STAFF members here causing a despicably long wait. Time passed and it’s now passed 8:00am, but still nothing. This is unprofessional.

Experiencia negativa: Attempted to cancel my membership and they continued to charge me during the Covid pandemic without informing me. I went in person to cancel and they still charged me the following billing cycle. These people are incompetent.

Experiencia negativa: this place has gone no where but downhill since midtown started to lose its appeal now the muldoon has moved to a smaller pos location. yea adios br. thx for being extra d'ish with the cancellation. business is business. I just hope you lose yours.

Experiencia negativa: Gym is fine. Predatory Cancellation policies are not. They refuse to cancel your membership over the phone (if you can get them on the phone). They REQUIRE you to sign a document to cancel your membership. Already moved out of state? No luck, you have to go in person and sign to cancel your membership. Once you do sign, their contract says they can bill you for another month after you have signed the cancellation document. My credit card expired the month I cancelled and they called threatening to send the bill to collections if I did not pay for the extra month of service they were FORCING me to pay AFTER I had cancelled my membership. They will milk you for every penny they can.

Experiencia negativa: Mirroring what many others have said, the gym itself is fine, but any kind of mishaps with billing, contracts, customer service and you’re in for a wild and unpleasant ride. My account was not supposed to be active but Body renew was still charging. They got me for $470!!! When I called, it was taken to some sort of meeting for a determination, where they agreed to refund me a few months and an annual fee— a total of around $143 bucks. Why they are making me eat the $327 is beyond me. They appear to be desperate for money (just had to close their east location) and are willing to jerk around their customers to make some extra dimes. The pleasant gym experience is not worth the administrative hassle!!! Go elsewhere!!!!

Experiencia negativa: I was signed up... Called to end my membership. Was told I had to go to the gym and sign something. I went to the gym and signed the paperwork. And here I am today STILL being charged for an account I haven’t used in over 6 months. I called and asked if I could talk to somebody who could help me handle my account, but I was directed to a company handling all their “member financials”. This company didn’t help me and didn’t even seem legitimate. Also this company isn’t even resided in Alaska.. This company hasn’t contacted me about my account which is either 6 months or more overdue... I don’t know who to legitimately talk to about paying my account, and why. Today I went in to use a guest pass my friend has and I was denied accessibility, due to my account. So if I can’t workout with the account. Why would it stop me from entering as a guest. Overall. Their Way Of Handling Business Is Systematically a HUGE issue. Would not recommend signing up.. unless you like your money touched without your permission. Could somebody talk to me about my account or will I have to keep sitting in the dark....